CONDITIONS

Booking Request

A no obligation booking request can be made by sending a completed proforma via email. The travel agency Tuscany Dream determines the availability of accommodation in the selected properties for the requested period and contacts a client within 2 working days via phone. If necessary, the agency clarifies the request and / or sends a prepared specific quotation to the client. The client is expected to confirm the offer within 3 working days (during high season). At this stage the required accommodation is reserved for the client in the form of a provisional booking. If the client does not confirm the offer within 3 working days the reservation is hereby cancelled.

Booking

Once the client agrees to the price quotation, he will immediately be sent an official confirmation of booking with an account number, to which he will be asked to pay 50% deposit via an international bank transfer. The deposit must be paid within 3 working days. The client is obliged to send the confirmation of the payment to the travel agency Tuscany Dream via e-mail, immediately after the payment has been made. Received deposit will then be transmitted to the specific accommodation facility. The supplementary charge will be paid by the client personally on the day of arrival, directly to the owner of the specific property.

Validation of the reservation

The booking is valid once the travel agency Tuscany Dream receives the deposit. The agency will then send a voucher to the customer - the confirmation of their accommodation with full address, contact person and the map, including a detailed description of how to get to the place.

Price list

These prices are for a rental apartment, an entire estate or a private villa, always for one week's stay with an arrival on Saturday and departure on Saturday (during high season). The price usually includes: bed linens, towels, final cleaning, energy consumption. In the winter there is a surcharge for heating. The special draw up prices are made for larger groups, thematic visits and tours.

Arrival to the place of holiday

Arrival is expected in the afternoon hours between 4:00pm - 7:00pm, when the accommodation facilities are being cleaned and ready for new guests. The client is expected to hand in his passport and pay the remaining cost to the owner of the property in person and on-site or directly to the responsible person who is in charge of accommodation, upon his arrival. Departure is foreseen in the morning.

Responsibility

The travel agency Tuscany Dream takes every care in the selection of accommodation facilities and services for its clients to ensure a holiday according to their expectations. In addition to the usual care of the provider and its farther charges, the agency will make a maximum effort to try to resolve any problem that would occur before and during its clients' holiday.

The travel agency Tuscany Dream, acting in its capacity as an agent between the provider of accommodation and / or other services, can in no case be considered responsible for the failure of these services, for unpredictable disorders and breakdowns in relation to accommodation and / or other services.

The travel agency Tuscany Dream can not be responsible: for any damage to persons and personal belongings, that the client has suffered during his stay in Italy due to the unpredictable circumstances or / and unforeseen events, due to the higher force - such as natural disasters, epidemics, strikes, wars, terrorist attacks, etc. - the possibilities that are subjects to the internationally recognized law and / or damage caused to drivers and / or co-drivers and / or passengers and / or means of transport or as well as for damage caused by themselves to their business entities at which they were caused. It is the client's own right of choice and responsibility to ensure the necessary adequate insurance coverage for the all above-quoted options.

Cancellation

In case of cancellation for any reason, once the deposit has been paid, it is considered that the customer and the travel agency Tuscany Dream agrees to solve the situation and any contingent refund according to the Italian law.

It is in the highest interest of the travel agency Tuscany Dream, to always make an agreement with the client to his total satisfaction. The agency is always willing to rearrange the client's holiday and offers to use the deposit over the next 12 months and rebook the period of stay for the client.

It is in our utmost interest to make your vacation in Italy an unforgettable experience, and despite the fact that communication with us is only possible via the internet and phone, we try to establish the most personal contact with our clients from the beginning.

Useful information

The owner of the agency Tuscany Dream, Ms. Renata Kostelníková, meets usually with her clients on-site of accommodation personally and recommends the itineraries, gourmet tips and helpful advice on various bookings, e.g. to the Uffizi Gallery and other museums, lunches on the farms and at the vineyards etc.

The stays in apartments, private villas and farmhouses are always from Saturday to Saturday during the high season.

Clients who wish to use any electrical appliances and devices, please note that in most cases it is necessary to use reduction. The reduction can easily be purchased at any store of domestic and electrical appliances in Italy.

B&B Terrazza su Boboli B&B TERRAZZA SU BOBOLI
Bed & Breakfast in the historic centre of Florence
Renaissance villa Paganini RENAISSANCE VILLA PAGANINI
Classic tuscan villa with 4 apartments for 16 person
Agro-tourism Torre AGRO-TOURISM TORRE
Luxury tuscan farmhouse with 13 apartments in Chianti
Villa Colle VILLA COLLE
Exclusive Tuscan villa for 8 person in Chianti Classico
Podere Monte al Siccio PODERE MONTE AL SICCIO
Stone walled agro-touristic farmstead with 6 apartments in Chianti Classico
Podere La Tinaia PODERE LA TINAIA
Stone walled agro-touristic farmstead with 5 apartments in Chianti Classico
Villetta Fienile VILLETTA FIENILE
Panoramic villa with 2 apartments for 10 person, Barberino Val d´Elsa
Villa Testimone VILLA TESTIMONE
Country villa for 21/25 pax suitable for sports workshops, yoga, cycling, Chianti
Tuscan Villa Barberino TUSCAN VILLA BARBERINO
Independent country villa in Chianti for 8 + 6 pax
Podere San Bartolomeo PODERE SAN BARTOLOMEO
Agro-tourism wine homestead with 5 apartments 45 km from Siena
Torre Talamone TORRE TALAMONE
Exclusive villa for 8 to 12 pax by the sea
Villa Mare VILLA MARE
Luxury villa for 6 pax with views over the exclusive sandy beach
Castel della Madonna CASTEL DELLA MADONNA
Representative villa on the Etruscan coast for 26 pax
Luxurious villas Murano LUXURIOUS VILLAS MURANO
Exclusive villas inside the WWF natural reserve, 500 meters far from its private beach, Maremma
Summer resort Sardinia SUMMER RESORT SARDINIA
Exotic comfortable resort 15 minutes from the sandy beach and Porto Ottiolu
Winery villa Montalcino WINERY VILLA MONTALCINO
Villa with 3 luxurious apartments in the winery, Val d´Orcia
Private villa Giovanni PRIVATE VILLA GIOVANNI
Isolated stone walled villa for 8 pax in the romantic valley Val d´Orcia
Villa Cassanova VILLA CASSANOVA
Separate stone walled villa for 14 pax with professionally equipped kitchen
Winery homestead Piombina WINERY HOMESTEAD PIOMBINA
Family winery homestead with 7 apartments and Brunello di Montalcino wine production
Agro-tourism Poggio Paola AGRO-TOURISM POGGIO PAOLA
Romantic 4* agro-tourism 5 apartments for 22 pax